F.A.Q.

REGULATIONS, TERMS AND CONDITIONS OF SALE

  1. DELIVERY

    Chaussures Monette guarantees the delivery of orders within 48 hours following the purchase, for residents of the cities of Gatineau and Ottawa. Chaussures Monette offers delivery at its own cost when the order exceeds an amount of 100$ and more applicable before taxes.

  2. PRICES

    All prices are, unless otherwise indicated, in Canadian dollars. The prices displayed on the Site do not always include GST/QST.

    Chaussures Monette is solely responsible for the pricing of its products.

    Chaussures Monette reserves the right to correct the prices and any erroneous information, to modify the prices of the Services or any other modification at any time, in compliance with the applicable legal and regulatory provisions.

    If a price is incorrect, Chaussures Monette reserves the right to cancel your order and the fees charged and will contact you in order to offer you to place a new order at the adjusted price or to reimburse you according to the terms of this Agreement and the applicable legal and regulatory provisions.

  3. TERMS OF PAYMENT

    Payment terms are established at the discretion of Chaussures Monette. Payment may be made by the following means:

    Credit card
    Debit card
    Paypal

  4. PRODUCT AVAILABILITY

    The availability of some products is limited and will be updated daily. Chaussures Monette may modify or withdraw products at any time without notice. If a product ordered is not or no longer available, Chaussures Monette will notify you by e-mail and your order will be automatically cancelled. The availability of products on the site is not binding on Chaussures Monette.

  5. RETURN POLICY

    Chaussures Monette guarantees an exchange or a refund within 15 days following the delivery date. Shipping costs for returns are the customer's responsibility. Shipping fees are not refundable.

    Refunds are made only after receipt of new, unworn items in their original box.  

  6. GUARANTEE

    Chaussures Monette guarantees quality products and takes the responsibility of the delivery fees in case of a defective product. This exchange or refund must be reported within 15 days of the delivery date in order to be applicable.